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Conflict Management and Resolution Strategies

Categories: Professional Skills
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About Course

Conflicts are a natural part of any workplace or team environment. This course is designed to help learners understand the causes of conflict, different conflict resolution strategies, and how to foster productive discussions. By mastering conflict management techniques, individuals can create a more collaborative, respectful, and effective work environment.

What Will You Learn?

  • By the end of this course, learners will be able to:
  • Recognize different types of workplace conflicts and their impact.
  • Apply appropriate conflict resolution styles based on different situations.
  • Improve communication skills to handle conflicts professionally.
  • Use negotiation and compromise techniques to find mutually beneficial solutions.
  • Strengthen relationships and team dynamics through conflict resolution strategies.

Course Content

Learning Objectives
Identify the common causes of conflict in professional and personal settings. Differentiate between functional and dysfunctional conflict. Understand various conflict management styles, including the Thomas-Kilmann model. Develop effective communication strategies to resolve disputes. Learn practical techniques for de-escalating conflicts and achieving win-win solutions. Foster teamwork, collaboration, and stronger professional relationships.

Expected Learning Outcomes
By the end of this course, learners will be able to: Recognize different types of workplace conflicts and their impact. Apply appropriate conflict resolution styles based on different situations. Improve communication skills to handle conflicts professionally. Use negotiation and compromise techniques to find mutually beneficial solutions. Strengthen relationships and team dynamics through conflict resolution strategies.

Brief Module Bullet Points
Introduction to Conflict Management Conflict Resolution Styles and Theories Effective Communication in Conflict Resolution De-Escalation Strategies and Negotiation Techniques Workplace Conflict Scenarios and Case Studies

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